Frequently Asked Questions
Find answers to common questions about staying with us, enjoying our spa, planning a wedding and exploring the surrounding area. If you need more information, please get in touch.
Accommodation & Reservations
How can I check availability?
Check available dates and accommodation options on Booking.com. For a wedding, private event or whole-house booking, contact us directly.
Booking.comCan I book a room directly?
Individual rooms are reserved through Booking.com, rather than an on-site booking system. Please contact us for special requirements or questions about your stay.
Booking.comCan I book accommodation for a group?
Yes, we welcome groups and families. For larger groups or special arrangements, contact us with your preferred dates to discuss your needs.
Can I book the property for a wedding or private event?
Yes. We offer intimate indoor weddings for up to 30 guests and outdoor celebrations with tents for up to 60 guests. Contact us to discuss your plans and check your chosen date.
What are the check-in and check-out times?
Check-in is from 2:00 PM to 6:00 PM and check-out from 7:00 AM to 11:00 AM. Please show a photo ID and credit card at check-in, and let us know your arrival time in advance.
Can we get breakfast?
Yes – on request we can prepare a homemade breakfast with regional ingredients. Please let us know in advance.
Spa & Relaxation
What facilities are available in the spa?
Our spa includes a sauna, jacuzzi, steam bath, cold bucket and showers, with indoor and outdoor relaxation areas.
Is spa access included in the accommodation price?
Spa access depends on the option selected when booking. You can add access through Booking.com for all evenings of your stay, or purchase access for individual days on site.
Booking.comDo I need to book spa access in advance?
You can arrange spa access through Booking.com with your reservation, or purchase individual-day access on site. Contact us in advance if you have specific questions about availability.
Booking.comCan I use the spa every evening during my stay?
You can select the spa option through Booking.com for all evenings of your stay. Check your reservation details to confirm which access option you have selected.
Booking.comWeddings & Special Occasions
How many guests can you accommodate for a wedding?
Indoor celebrations can accommodate up to 30 guests; outdoor celebrations with tents can accommodate up to 60. Please contact us to discuss your preferred setup and date.
Can our wedding guests stay overnight?
Yes, we offer accommodation on the property. Room availability depends on your chosen dates, so please contact us early when planning your wedding.
Can we book accommodation without organising a wedding?
Absolutely. You are welcome to enjoy a relaxing mountain break, explore the region or spend time with family and friends. Individual stays are booked through Booking.com.
Booking.comHow do we enquire about a wedding date?
Contact us by email, phone or WhatsApp with your proposed date, approximate guest count and preferred celebration option. We will confirm availability and discuss the details directly.
Activities & The Surrounding Area
What can we do in the area during summer?
Summer is ideal for hiking, walking, cycling, mountain viewpoints and discovering local highlander culture, traditional crafts and regional food.
What can we do in the area during winter?
The wider Beskid region offers skiing, snowboarding, cross-country skiing, winter walks and, when conditions permit, traditional horse-drawn sleigh rides. Availability depends on weather and local conditions.
Is your property suitable for a relaxing getaway?
Yes. Our accommodation and spa offer a setting to slow down, enjoy nature and take a break from everyday life.
Are there activities for families with children?
The region offers outdoor adventures, seasonal snow activities and excursions to local attractions. Suitable options depend on your children’s ages and the time of year.
Before Your Arrival
Are pets allowed?
Yes, pets are allowed on request, with no extra charge.
Is there parking?
Yes, free private parking is available on site; no reservation needed.
Is there Wi‑Fi?
Yes, free Wi‑Fi is available in all areas.
Can I smoke at the property?
The whole property is smoke-free.
Which languages do you speak?
We speak Polish and English.
Can I get an invoice?
Yes, an invoice can be provided on request.
What should I bring for my stay?
Bring comfortable walking shoes and clothing appropriate for the season. If you plan to use the spa, check your booking information or ask us about any specific items you should bring.
How can I contact you with a special request?
Contact us directly before arrival with your question or request, especially for specific requirements, larger groups or special occasions.
Where can I find the latest information about my reservation?
Refer to your booking confirmation for the details of your stay. For changes, questions or additional arrangements, contact us directly.
Getting Here & Nearby
How do we get to you?
You'll find us at Koniaków Szańce 450, 43-474 Koniaków. The easiest way is by car – free private parking is available on site. There's a map in the page footer, and you can plan your route in Google Maps.
Are there shops nearby?
A Żabka convenience store is 2 minutes away on foot, and a supermarket is 2 minutes away by car.
Still have questions?
We are happy to help you plan a relaxing break, a family holiday or a special celebration. Check availability on Booking.com for individual stays, or contact us directly about groups, weddings and events.
Individual stay on Booking.com